Contact Us + FAQ
Customers like you mean the world to us, our employees, and our families 💖
We are a Canadian site, living in BC.
It takes approximately 1-2 days for your order to be sent out (but we try for sooner). Delivery will be via Canada Post and shipping times will vary based on your relative distance from us in BC.
FREQUENTLY ASKED QUESTIONS
Please take a moment to look at the answers below before filling out the contact form below - Hopefully we've answered your question!
Please click on each question to expand and see the answer
What Is A Collection Closeout Sale and Are You Closing Down?
We hope to be around as long as possible, but nothing is guaranteed.
Our goal at My Only Sunshine is to provide our customers with unique and new designs.
We are only offering these designs for a limited time. We will be regularly updating our collections with new styles while removing old ones.
When we do this, we'll sometimes have "collection closing" sales where we close down one collection in order to make room for new ones. Many of our items for sale are ordered in bulk. Although the collection sale is closing it could take up to three weeks for specific items to be recieved and shipped.
Since we are running a limited sale, we are able to offer better prices and discounts on our current products, which will be removed from the store and no longer available once the sale is over.
ARE THE PRICES IN CANADIAN DOLLARS?
Yes of course! We are a Canadian only store, so all prices are listed in Canadian dollars, including shipping.
Shipping costs are to anywhere in Canada as well.
WHERE IS YOUR BUSINESS LOCATED & WHERE DO YOU SHIP FROM?
Our home base is in Tsawwassen, BC, and we ship everything from here.
Our corporate registered office is 350-10524 King George Blvd. Surrey, BC, V3T 2X2
HOW LONG UNTIL MY ORDER ARRIVES?
If all items ordered are currently in stock, it takes approximately 1-2 business days for your order to be sent out (but we try for sooner).
Delivery will be via Canada Post and shipping times will vary based on your relative distance from us here in BC.
Most orders should take less than 14 days to get to you, once the order has been shipped. The pandemic has caused delays at times. If you choose to pay for trackable shipping, or have Free shipping, you can track your orders progression with the tracking link provided when shipped.
When will my order ship?
If all items are currenly in stock, it takes approximately 1-2 business days for your order to be sent out (but we try for sooner).
HOW CAN I CANCEL Or Change MY ORDER?
Please email us at email@example.com with your request along with your order number or use the contact form below.
If your order has already been shipped, we are not able to offer a refund or change the order until after we have received the product back.
WHAT IS YOUR REFUND POLICY?
No refunds or exchanges will be made after 30 days from the purchase. Contact firstname.lastname@example.org for information about returning or exchanging your item.
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.
This Refund Policy is subject to change at any time, without notice. Please review the Refund Policy here at myonlysunshine.ca for any changes or updates.
HOW LONG DO REFUNDS TAKE TO PROCESS?
Refunds usually take 3-5 business days to fully process, but can take up to 7 days to show up on your card.
I was double charged by accident
First of all thanks for purchasing with us!
Hopefully you'll recall a problem submitting the order initially and submitting the order more than once before it going through.
Although the transaction didn't go through, your card issuing bank may place the requested funds on a hold - thus appearing as though another valid charge was made.
The hold on the funds will remain until it is removed by your card issuer.
The time frame for how long these funds are held is entirely up to the card issuer, the industry average is 7 days for credit cards and 3 days for debit cards; although, some banks will hold the funds for up to 30 days.
Your online report will show these charges likely as "Pending".
MY ORDER IS GETTING DECLINED, WHY?
99% Of the time there is an issue with placing your order, it's because you have recently moved.
Your billing address needs to be set to the address your credit card is registered to.
If that's the case, untoggling my shipping address is the same as billing address.
I HAVEN'T RECEIVED MY ORDER CONFIRMATION YET!
The most likely reason is that your order confirmation went to spam or junk. We've had this issue frequently with popular email platforms like Hotmail/Outlook and Yahoo. So please check your spam folder and mark the item as "not spam"
If you can't find the order confirmation in your spam folder, please contact us through the contact form below and we'll help you locate your order.
You can reach us via the contact form below, email us at email@example.com and our number is 226-799-7469
Please include your order number if possible